How we collect, use and protect personal information when you contact us or use our website.
At SGT Repointing Solutions, we are committed to protecting your privacy and handling your personal information responsibly.
This policy explains what information we may collect, how we use it, how we store it and your rights in relation to that information.
If you have any questions about this policy or how your information is handled, please contact us using the details provided on our website.
We only collect information that is relevant to providing quotations, carrying out work and communicating with customers.
If you contact us through our website, by phone, email or social media, we may collect your name, phone number, email address and property address.
We may collect details about the work you require, such as the type of property, the location, the condition of the brickwork or stonework and any photographs you send to us.
If we provide a quotation or carry out work for you, we may keep records relating to the work, pricing, invoices and payment status.
Our website may collect limited technical information such as browser type, device type, pages visited and general site usage data where analytics or similar tools are in use.
We may use your information to:
We do not sell, rent or trade your personal information to third parties for marketing purposes.
We only use your information where it is relevant to communicating with you, providing our services, or meeting legal and administrative obligations.
We may share relevant information with trusted third parties only where reasonably necessary for running the business or completing the work. This may include:
Any such sharing would be limited to what is reasonably necessary.
Information may be stored in email accounts, quotation systems, invoicing software, secure cloud services or internal business records.
Where relevant, some information may also be held in paper form, such as notes, quotations or invoices.
We keep information only for as long as reasonably necessary for business purposes, customer service, legal compliance and accounting requirements.
We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.
We may take photographs of work before, during or after completion for quotation, record keeping or portfolio purposes.
Where photographs are used for marketing or website display, we aim not to include personal information or anything that would unnecessarily identify the customer or compromise privacy.
You may have the right to:
Please note that some information, such as invoices and financial records, may need to be retained for legal, tax or accounting purposes even if you request deletion of other personal data.
Our website may use cookies or analytics tools to help us understand how visitors use the site and to improve website performance and user experience.
If cookies are in use, you may be able to manage them through your browser settings.
If you would like to ask about this policy or the information we hold about you, please contact SGT Repointing Solutions and we will do our best to help.